Privacy Policy

This policy explains how DarkStellar handles personal information when you browse darkstellar.co, create an account, purchase a product, request a custom build or contact us. References to DarkStellar, we, us and our refer to the operator of this website and the relevant DarkStellar service.

Our privacy contact is hello@darkstellar.co. This policy describes our current website and services. A feature-specific collection notice may provide additional information before you submit data to a new service. Australian privacy obligations apply where the Privacy Act 1988 or another applicable law covers the relevant activity.

• Account information: your name, email address, TradingView username, profile preferences and marketing choices, where supplied.
• Purchase information: the product or plan, payment status, order reference and records needed to provide access, billing and support. Stripe handles payment credentials; do not send card numbers to DarkStellar by email.
• Enquiries and project information: messages, requirements, screenshots, attachments and other information you choose to provide.
• Technical information: IP address, browser and device information, page activity, error reports and security or access records processed when the site and its providers operate.
• Browser preferences: theme selection, authentication/session information and local choices used by the site.

You do not need an account to browse public pages. If you withhold information needed for an order, authentication or support request, we may be unable to provide that service. You can make a general enquiry without identifying yourself where doing so is practical.

We collect information directly when you register, update your profile, complete checkout, send an email or interact with a form. Information may also be received from payment, authentication, hosting and email providers as part of delivering the service.

A custom-build form that opens your email app prepares a draft; DarkStellar receives the enquiry only after you send it. Some product-interest controls save information in your browser only. A local saved preference is not an email subscription or a server-side submission. The wording beside the control explains which applies.

Only provide personal information about someone else if you have a lawful basis to share it. Remove unnecessary personal information from screenshots, trading records and attachments.

• Create, authenticate and maintain accounts, and manage product entitlements.
• Process purchases, subscriptions, cancellations and refunds, and maintain necessary financial records.
• Respond to enquiries, investigate problems and deliver agreed custom work.
• Send receipts, security messages, access instructions and other service communications.
• Understand website use, diagnose errors, protect the service and improve usability.
• Send optional product or research updates where you have opted in or another lawful basis applies.
• Meet legal obligations and deal with suspected misuse, fraud or disputes.

We limit use to purposes reasonably connected with your interaction, a purpose you have agreed to, or a purpose permitted or required by law. We do not need your broker password, seed phrase or account recovery codes to provide an indicator.

The website uses Lovable for hosting and operational services, Supabase for account and database functions, and Stripe for payment processing. Authentication and service emails may be delivered through the providers configured for those services. Hosting includes technical analytics and error information used to operate and understand the website.

Information may be disclosed to providers supporting the requested service, professional advisers where necessary, authorities where legally required, or parties involved in a lawful business transfer subject to appropriate confidentiality arrangements. Providers process information under their own applicable terms and privacy policies as well as any agreement they have with us.

We do not sell personal information. We do not make your private project submission public merely because you provide it for a quote. If a future feature sends your content to an external AI service, the feature’s collection notice will explain the relevant handling before submission.

DarkStellar uses cloud services that may store, support or process information outside Australia. The locations involved depend on the provider, service configuration and support arrangements. Contact hello@darkstellar.co for information about overseas handling relevant to your service.

Where Australian cross-border disclosure requirements apply, we take the steps required by those laws, including considering provider safeguards and applicable exceptions. Overseas privacy laws may differ from Australian law.

The site uses browser storage for functions such as authentication and remembering your colour theme. It may also retain a TradingView username or a product-interest preference on your device. Hosting analytics can process technical and page-usage information. Third-party checkout services may use their own cookies or similar technologies for payment functionality and fraud prevention.

You can clear or restrict cookies and local storage in your browser. Doing so may sign you out, remove saved preferences or affect checkout. A dark/light theme choice is a display preference, not consent to marketing or optional advertising tracking.

If optional tracking that requires consent is introduced, we will provide the required notice and choice before using it. We will update this policy when the way the site collects information materially changes.

Optional marketing consent is separate from creating an account. You can change your marketing preference in your account profile, use an unsubscribe option in a marketing message, or contact hello@darkstellar.co.

Withdrawing marketing consent does not prevent necessary receipts, access, security or account messages. We handle unsubscribe requests in accordance with applicable law.

We use access controls and the security features of our hosting, authentication and payment providers to protect information. No internet service or storage system can be guaranteed completely secure. Keep your account credentials private and contact us if you suspect unauthorised access.

We retain information for as long as reasonably needed to provide the service, meet record-keeping obligations, resolve disputes and maintain proportionate security records. When it is no longer needed and there is no legal reason to retain it, we take reasonable steps to delete or de-identify it. Backup copies may remain until normal backup retention cycles expire.

Deleting an account does not necessarily remove records we must retain for tax, payments, disputes or other legal obligations. It also does not automatically cancel a payment-provider subscription; check your billing settings and contact us before deleting the account if you need help.

You can review and change available profile fields in your account. You may also email hello@darkstellar.co to request access to or correction of personal information, ask about retention, or request deletion where applicable.

We may reasonably verify your identity before releasing or changing information. We will respond within a reasonable period and explain any lawful reason for refusing all or part of a request. If applicable law gives you additional privacy rights, those rights continue to apply.

DarkStellar’s products are intended for adults. Do not create a purchasing account or provide trading records if you are under 18. If you believe a child has submitted personal information, contact us so we can assess and address it.

Avoid submitting health information, identity documents or other sensitive information unless specifically requested for a lawful and necessary purpose. Provide only the data needed for your enquiry or agreed service.

Email hello@darkstellar.co with the subject Privacy complaint. Describe the issue, relevant dates, the account or order involved and the outcome you are seeking. Avoid including unnecessary sensitive information.

We aim to acknowledge complaints within five business days and provide a response within 30 days, or explain why more time is needed. Where the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner if the issue remains unresolved. This process does not restrict rights available under applicable law.

The current version of this policy is published at darkstellar.co/privacy with its update date. We will provide additional notice where a material change or applicable law requires it.

For privacy questions, access requests or complaints, contact DarkStellar at hello@darkstellar.co. The Contact page also explains what to include in an enquiry.